DoorDash launches AI bot to take customers’ takeout orders

Food delivery service platform DoorDash is integrating AI technology for their restaurant customers, which will see consumers communicating their food orders to AI-powered bots instead of hectic in-house staff.According to an Aug. 28 announcement from DoorDash, the brand-new AI-powered voice ordering system will answer customer phone calls, which will be offered to “select operators.” The businesss 2023 Restaurant Online Ordering Trends report exposed that while 20% of consumers prefer to order their food through phone, up to 50% of client calls are left unanswered– leading to significant unrealized losses for restaurants. “Customers anticipate more from restaurateurs, and in return, restaurateurs anticipate even more technology-forward solutions from us– consisting of support for phone channels to satisfy consumers where theyre purchasing,” said DoorDashs head of item and design Rajat Shroff. According to the statement, DoorDash will combine a mix of AI and human operators to make sure that all customer calls are addressed within a brief time frame, enabling dining establishments to keep up with increased demand during peak times. Furthermore, DoorDash states its AI system will have the ability to offer a tailored client experience by addressing employ numerous languages.The growth in users taking a look at food shipment services for order production. Source: DoorDashThird-party food shipment apps have grown considerably in popularity over the last two years. The businesss report discovered that 34% of participants begin their food buying process by looking at a third-party app like DoorDash or UberEats, more than double that of 15% in 2021. Related: OpenAI debuts ChatGPT Enterprise– 4 times the power of consumer versionThe AI-enhanced buying system will also provide clients with prospective suggestions to submit their meal– a move DoorDash states will increase total sales for dining establishments. In May, junk food chain Wendys made waves when it revealed that it would be introducing an AI-powered chatbot dubbed “Wendys FreshAI” to take orders from drive-thru customers.AI Eye: Apple establishing pocket AI, deep fake music deal, hypnotizing GPT-4